For questions regarding the schedule of arriving and departing flights, please contact Helpdesk at the Heydar Aliyev International Airport, which operate around the clock, by calling: (+994 12) 497 27 27
Your feedback is very important to us. If you have any questions, we will contact you shortly.
The present Rules are developed influenced by the fact-based scientific studies on coronavirus (COVID-19) infection (hereinafter – “COVID-19”) currently being undertaken with the aim of protecting health of employees and passengers of international airports of the Republic of Azerbaijan, the practices and recommendations of the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO), the Airports Council International (ACI), the European Aviation Safety Agency (EASA) and the World Health Organization (WHO), including the practice of foreign international airports and airlines.
2. Airport Procedures (Departure Procedure)
Passengers and all air carriers operating flights from Azerbaijan must be informed in advance of the following:
Entrance to the air terminal complex and passenger terminal is permitted only to the following persons:
Wearing medical face mask is mandatory inside of the Airport’s terminals.
3. Boarding of passengers
- In order to ensure distance, passengers are boarded by small groups in the zonal order according to the instructions of the boarding officer.
- Passengers are boarded starting from the last rows of aircraft cabin and moving forward. Boarding is carried out in the manner which creates an opportunity to maintain distance between passengers, stow personal belongings in the aircraft cabin and accommodate passengers in their seats.
4. Arrival procedures
Passengers and all air carriers operating flights to Azerbaijan must be informed in advance of the following:
4.1. Regarding foreigners and stateless persons:
Passengers aged 18 and older - only on the basis of a COVID-19 passport (a document confirming full vaccination against COVID-19 or development of protective immunity following COVID-19 recovery.
5. We take care of you, your health and your personal hygiene.
There are four key things we would like you to do as you travel through the airport to protect yourselves and your fellow passengers. These are also displayed throughout our terminals.
- Wear a face covering while being inside of Airport’s Terminals
- Maintain social distancing.
- Wash your hands with soap regularly.
- Keep your hands clean on the go by using hand sanitiser.
- Everyone must wash or disinfect hands after using toilet, sneezing and coughing, contacting documents, smoking, etc.
- If soap or water is not available, use ethanol (alcohol) disinfectants
- For the convenience of passengers and staff, hand sanitizers are available at all stages of the checkpoint.
Disinfectants are provided in the following places:
- at all aviation security checkpoints;
- at check-in and self-check-in counters;
- at the Passport Control;
- in the boarding area;
- in the transfer area;
- in the area where ASAN VISA devices are located (if operating);
- in the baggage claim area.
All our staff working at the airport will be wearing a face mask in passenger areas of the terminals and all passengers will be required to wear a face covering too.
There are also additional cleaning measures in place to help you feel reassured. These include dedicated staff to clean common use surfaces, touchscreens, handrails etc. We have also installed special ‘PPE bins’ in the terminals which are clearly marked for the disposal of face coverings and gloves only.
Inside the escalators there are devices for processing rubber moving rubber handrails with ultraviolet light (UV-C).
All baggage of arriving and departing passengers is UV-С treated
You will hear in-terminal announcements and see plenty of signage and digital reminders to about keeping to social distancing rules and to wash or sanitiser your hands regularly throughout your journey.
You will also notice that seating arrangements have been changed to ensure social distancing measures can be observed. Families and groups travelling together will, however, be able to sit together.