Information services

Information desks

"Our information desks are located inside the Terminal 1 and Terminal 2 and provide all necessary information about the flights and terminal facilities for your convenience. If you have any questions, please approach to information desk for assistance. "

Mobile information service staff

For your convenience, you can ask any question regarding flights and airport facilities from our Mobile information service staff


Our call-center provides all necessary information about all flights, which are operated at Heydar Aliyev International Airport. Call-center phone number: +994 12 497 27 27. Working hours: 24/7

Electronic notary service

At our airport, the Electronic notary service gives you the opportunity to formalize notary actions and obtain documents directly. In accordance with the law, it is important that a child who is preparing to leave the country with one of his or her parents must have a notarized permit. The Ministry of Justice's kiosk is available at the terminal

Tourism Information Center

Tourist Information Desk provides all the necessary information to foreign tourists.

“ASAN Visa” devices

The list of countries whose citizens can obtain a single-entry electronic visa via "ASAN Visa" devices at international airports of the Republic of Azerbaijan includes:

Qatar, Oman, Kingdom of Saudi Arabia, Bahrain, Kuwait, Japan, Indonesia, Islamic Republic of Iran, People's Republic of China, Republic of Korea, Malaysia, Singapore, Israel, United Arab Emirates.

Note: Individuals holding a residency visa valid for more than 6 months in the UAE can use the e-visa service at international airports of the Republic of Azerbaijan.

Note: A 30-day visa is issued at Heydar Aliyev International Airport only to citizens of the USA traveling on the New York-Baku en route.

This service is provided by the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan.

Terminal Information Touchscreens

All necessary information regarding airport facilities and services available for services you can obtain through Terminal Information Touchscreens

Local SIM card

Save on roaming charges with a local SIM card. Various Azerbaijani operators & call/data bundles giving you everything you need to make & receive calls and texts in Azerbaijan.

Spectators Area

The Spectators Area is an open, attractive and spacious area that allows customers to get a close view of arriving passengers in baggage reclaim area.