Guide for passengers with invisible disabilities (Domestic Departures)

Heydar Aliyev International Airport provides supportive procedures for passengers with invisible disabilities travelling on domestic flights.

Identification and lanyards

Passengers may request a lanyard at:

• Information Counters located at Terminal 2 South entrance, ground floor

Issuance is subject to verification of a valid identification document issued by local or foreign legal authorities.

Support during domestic procedures

With the lanyard:

• Staff may provide calm and clear guidance
• Passengers may receive additional time during:
  • Security screening
  • Boarding

Domestic departures do not include immigration or customs clearance.

Important information

• Use of the lanyard is voluntary
• Assistance is provided subject to operational conditions
• Passengers are encouraged to allow additional time and request help whenever needed