Baku Airport: High standards of service and care for every passenger

Heydar Aliyev International Airport has successfully completed a survey aimed at assessing passenger satisfaction with the services provided. The results highlight Baku Airport as one of the most modern and convenient airports in the region for travelers. The overall customer satisfaction index (CSI) reached 87%, reflecting the high standards of service and comfort appreciated by both local and international passengers.

Key Metrics

• Terminal Cleanliness: 94% of passengers rated the terminal's cleanliness as excellent.
• Security Procedures: Professionalism and teamwork among staff earned a strong confidence rating from passengers, achieving a satisfaction level of 90%.
• Accessibility and Navigation: A score of 89.9% underscores the convenience and well-thought-out infrastructure of the airport for travelers.

Focus on comfort and care
The team at Heydar Aliyev International Airport works tirelessly every day to ensure a positive and memorable experience for all passengers. Comfortable waiting areas, streamlined and clear registration and passport control processes, along with a high level of service, guarantee passenger satisfaction.

Looking ahead
Building on its already impressive achievements, Heydar Aliyev International Airport continues to enhance its services to further improve passenger comfort. Convenience, safety, and attention to detail remain the airport’s top priorities.